Case Study: Fujitsu achieves 33% cost reduction and $35,000 per-technician savings with Field Nation

Fujitsu - Customer Case Study

Fujitsu North America faced large seasonal swings in retail-driven field service demand that made it too costly to staff for peak periods yet left them missing SLAs when staffing to averages. To stabilize costs and capacity, Fujitsu adopted a Variable Workforce model and turned to Field Nation’s online marketplace and Freelancer Management System (FMS) to source on-demand freelance technicians.

Using Field Nation’s platform, Fujitsu shifted project and Technical Courier work to vetted freelance technicians while keeping full‑time staff focused on emergency service, eliminating travel pay and recruitment overhead. The result: roughly $35,000 saved per technician annually, a 34% lower average cost versus W‑2 staff, a 33% reduction in per‑technician costs, about 50% lower labor rates, and a 15% cost savings per job, according to Fujitsu.

Fujitsu