Case Study: a leading telecommunications provider scales nationwide repair operations with Field Nation

a leading telecommunications provider completes nearly 50,000 work orders with Field Nation

A leading telecommunications provider faced the challenge of scaling its nationwide repair operations to support thousands of locations. They needed rapid response times and broad geographic coverage without the high cost and complexity of building a large internal workforce to meet strict service-level agreements. To address this, they turned to the vendor Field Nation and its marketplace of technicians.

By leveraging the Field Nation marketplace, the company gained access to a flexible, nationwide network of skilled technicians. This solution enabled them to complete nearly 50,000 work orders over four years, achieving a 97% completion rate and a high first-visit resolution rate. Field Nation provided the scalable support needed to maintain strong service quality and rapid average assignment times of approximately seven hours without the need for a dedicated internal workforce.