Case Study: a global IT services provider scales printer installations across North America with Field Nation

a global IT services provider completes 4,675 printer work orders with Field Nation

a global IT services provider needed a dependable way to scale its enterprise printer installation and maintenance services across hundreds of markets in North America. Their challenge was to ensure broad geographic coverage, consistent service quality, and the flexibility to respond to shifting customer demand without the burden of building and managing a network of regional service partners.

Field Nation provided a solution through its nationwide technician marketplace, enabling the customer to build a trusted network of qualified providers. This single platform replaced the complexity of managing hundreds of third-party vendors. Over seven years, they completed over 4,600 work orders across 599 cities, maintained a 95.8% provider commitment rate, and developed long-term relationships with 18 high-volume technicians, all while gaining the flexibility to scale into new markets effortlessly.