Case Study: S. Boudrias improves customer retention and operations with Fidelio ERP

How S. Boudrias Improved Customer Retention with Fidelio ERP

S. Boudrias, a horticultural products manufacturer founded in 1980, needed to modernize its aging in-house system and Excel-based processes to better serve major retail clients and handle rapid growth. The company faced inventory shortages, manual order checks, limited reporting, and increasing demands on customer service and order management.

Fidelio ERP provided a cloud-based ERP system tailored to S. Boudrias’ needs, including transportation and multi-warehouse inventory management. The implementation took 6 to 7 months and led to faster, more accurate order tracking, automation of manual tasks, and clearer visibility across warehouses. Fidelio ERP also helped save about three days of work per week on order entry and supported stronger customer retention and more strategic decision-making.

S. Boudrias

Jean-Laurence Beauchemin

Vice President of Operations