Case Study: Isolofoam achieves automated EDI order processing and faster deliveries with Fidelio ERP

How Isolofoam Processes and Tracks Orders Seamlessly with Fidelio Cloud ERP

Isolofoam, a manufacturer of thermal insulation products, faced a surge in EDI order volume after acquiring a competitor, which overwhelmed their team and required manual rekeying into Fidelio ERP (Fidelio Cloud ERP). The resulting data-entry delays and errors cascaded into production and delivery slowdowns, hurting service to homebuilders, OEMs and retailers across Eastern Canada and the Northeastern U.S.

Fidelio ERP stepped in, recommending Deblecx to integrate and automate EDI and running a low‑risk pilot before scaling to all customers. The automated EDI flow into Fidelio eliminated manual order entry and status updates, saved 5–8 hours per week, cut errors, resolved production/delivery bottlenecks, sped invoicing via the Fidelio EDI module, and materially improved customer satisfaction.

Isolofoam

Stéphane Harvey

Director of Finance and IT