Case Study: Les Dépendances achieves mobile CRM-driven sales and streamlined, fully integrated operations with Fidelio ERP

Follow Up with Integrated Crm and Web Sales Orders on the Road; Mobility Revolutionizes the Work of the Sales Force

Les Dépendances, an importer and distributor of fine cheeses with more than 800 points of sale in Canada, was growing beyond the capacity of disparate small software packages and Excel. Faced with the need to automate procedures, structure the company and support future growth, the company engaged Fidelio ERP to provide an integrated ERP solution with CRM and web sales-order capabilities to enable mobile order-taking on tablets and smartphones.

Fidelio ERP delivered a 100% integrated ERP across the business, including CRM, web sales orders and purchase orders driven by sales forecasts, automating processes and enabling on‑the‑road follow-up. The implementation (2013) cut hours in the billing process, simplified new-employee onboarding, improved operational control and visibility through data mining, and supported strategic needs such as ownership transfer — all credited to Fidelio ERP’s solution.

Les Dépendances

Nicolas Lenoir

Vice-President