Case Study: Distam achieves 25% sales increase with Fidelio ERP

Distam - Customer Case Study

Distam, a Boucherville-based distributor of fasteners and trailer parts led by Martine Legault, faced pending bankruptcy due to poorly organized processes, weak controls and lost market share. The new management identified the need for a transactional e‑commerce portal and a complete overhaul of inventory management, and selected Fidelio ERP to deliver an integrated solution (using Fidelio ERP modules for finance, sales, e‑commerce, purchasing and inventory).

Fidelio ERP redesigned Distam’s processes using industry best practices, implemented a customized transactional e‑commerce platform with a product search engine and customer transaction history, and revamped inventory controls. As a result, Distam saw a 25% sales increase without adding staff, about 350 fewer incoming calls per day, regained lost market share, and its 10 best customers now buy exclusively through the Fidelio ERP e‑commerce channel, giving the company a clear competitive advantage.

Distam

Martine Legault

President