Case Study: Argon 18 achieves real-time inventory control and faster deliveries with Fidelio ERP

Argon 18 - Customer Case Study

Argon 18, a Montreal-based high-end bike manufacturer founded in 1989, needed to replace three disparate systems with a single, centralized solution to support rapid growth and meet customer demand. To reduce errors, optimize customer service, estimate delivery dates, and improve sales processes, Argon 18 selected Fidelio ERP — a customizable, flexible ERP implemented in 2014.

Fidelio ERP consolidated Argon 18’s systems, providing real-time inventory linked to accounting, B2B e-commerce, and a purchase suggestion module for tracking. As a result, Argon 18 reduced loss of sales, spent less time on order tracking, improved customer satisfaction, and gained better control over manufacturing capacity and delivery times; inventory is now shown in real time and the company grew from 34 to 55 employees during the rollout. Fidelio ERP’s ease of use and configurability delivered 100% implementation success and clear operational improvements.

Argon 18

Frédéric Piché

IT Manager