Case Study: a leading healthcare payer achieves 10x TCO improvement with Fiddler Guardrails

Leading Healthcare Payer cuts GenAI compliance costs by 75% with Fiddler

A leading healthcare payer was struggling to scale its 200+ generative AI applications safely while meeting strict HIPAA, CMS, and NIST requirements. Manual governance was costing over $950,000 and consuming 5-7 full-time employees per use case, and AI tools for members were blocked entirely due to risks of PHI leakage and hallucinations. They turned to Fiddler for a solution using Fiddler Guardrails.

Fiddler implemented its Guardrails solution, which provided policy-based, real-time protection that ran in-environment with no external API calls. This allowed the healthcare payer to achieve a 10x improvement in total cost of ownership, a 75% reduction in per-use-case cost, and a 66% reduction in incorrect information. The solution also enabled a 60% reduction in claims review cycles and allowed previously blocked member-facing AI applications to move forward.