Case Study: a specialist veterinary orthopedic planning platform strengthens secure access with Ficode

Specialist Veterinary Orthopedic Planning Platform reduces login support escalations by 30% with Ficode

Ficode was engaged by a specialist veterinary orthopedic planning platform to modernize its authentication and access management. The healthcare platform faced challenges in protecting sensitive clinical data while supporting multiple user groups with diverse security needs, devices, and access patterns. Key issues included securing accounts against attacks, simplifying access management, and maintaining an efficient experience for clinical professionals without disrupting workflows.

Ficode implemented a modern authentication framework on AWS, introducing multiple secure login options including Single Sign-On (SSO), passkeys, and one-time verification codes. The solution strengthened security with automated account lockout protection and brute-force attack prevention. This resulted in stronger account security, a 30% reduction in login-related support requests, and improved user flexibility. Ficode's solution provided the platform with enhanced governance, a scalable security architecture, and greater compliance readiness.