Case Study: a UK-based smart-building technology provider achieves faster AWS cloud operations and governance with Ficode

a UK-based smart-building technology provider cuts incident response time by 40% to 60% with Ficode

The client, a UK-based smart-building technology provider, faced operational challenges after a major platform modernization on AWS. Their internal team lacked the documented procedures and governance needed to independently manage, scale, and recover their cloud-native building management platform, creating significant business risk. Ficode was engaged to provide an AWS cloud operations and governance framework to enable seamless knowledge transfer.

Ficode delivered comprehensive documentation covering architecture, deployment, incident response, and disaster recovery for the client's 33 services. This solution included structured runbooks, deployment guides, and a governance model. The results were substantial, including a 40-60% faster incident response, 30-50% faster engineer onboarding, and a 50% lower knowledge retention risk, empowering the internal team to operate independently.