Case Study: a specialist veterinary healthcare software provider streamlines email-to-case intake with Ficode

a specialist veterinary healthcare software provider cuts manual email handling by 40-60% with Ficode

Ficode helped a specialist veterinary healthcare software provider overcome the challenge of manual email-based case intake. This process required staff to manually download, extract, validate, and upload clinical attachments like DICOM imaging files and PDFs, creating a significant operational burden that slowed down clinical preparation and introduced inefficiency into their platform.

Ficode built an AWS-powered Email-to-Case automation solution that processed inbound emails and converted attachments into structured case records. This automated the intake of DICOM, ZIP, PDF, and image files, eliminating manual steps. The results included a 40-60% reduction in manual handling effort and a 30-45% faster movement from email receipt to usable case material, allowing clinical teams to focus on higher-value work while improving workflow flexibility and production-grade reliability.