Case Study: MillerKnoll centralizes work order data and improves team visibility with Fexa

MillerKnoll centralizes work order data with Fexa

MillerKnoll, a retail company in North America, faced challenges in managing facilities operations due to the lack of a centralized work order management system. This made it difficult to collect data and prove the value of their FM team to internal stakeholders, especially when battling for budget. They partnered with vendor Fexa to implement its Facilities Orchestration Platform.

Fexa provided a centralized system that made all of MillerKnoll's information readily accessible in one place, which was pivotal for improving team visibility and collaboration. The customer reported a great experience with Fexa's customer service during implementation. While no specific metrics are provided, the solution helped MillerKnoll collect important occupancy data to inform future plans and strengthen their operational efficiency. MillerKnoll highly recommends Fexa.

MillerKnoll