Case Study: Gorjana scales facilities operations and strengthens vendor relationships with Fexa

Gorjana scales to 120 locations in 6 months with Fexa

gorjana, a California-based jewelry retailer, faced significant challenges scaling its facilities operations across 120 locations. Their growth was straining vendor partnerships due to an intermediary platform that charged fees, delayed payments, and obscured direct relationships. This was especially problematic for a retailer where security and specialized service are essential. Their manual processes and lack of data visibility made efficient scaling impossible.

The retailer implemented Fexa, a facilities orchestration platform, to regain control. The solution centralized all facilities processes, streamlined vendor onboarding, and enabled direct partnerships. As a result, gorjana achieved a 400% increase in efficiently managed ticket volume, faster vendor payments, and streamlined operations. Fexa provided the data visibility and partnership-focused approach needed for sustainable growth.

Gorjana