Case Study: Emser Tile reduces work order triage time with FexaAI from Fexa

Emser Tile reduces work order triage time by 30%+ with Fexa

Emser Tile, a luxury tile retailer, faced a challenge with vague and incomplete maintenance work orders submitted by its branch managers. This lack of detail caused significant delays, as the facilities team had to spend time chasing down basic information before vendors could be dispatched, leading to frustrated managers and unprepared technicians. They implemented Fexa's AI-powered Work Order Agent to address this issue.

The solution from Fexa used AI to automatically enrich work orders by asking branch managers targeted questions upfront, providing vendors with comprehensive troubleshooting context and scope. This resulted in a 30%+ reduction in work order triage and rework time, returning an estimated 60 hours per facilities manager annually. Fexa achieved a 70-80% adoption rate with no mandates or training required, and vendors now arrive prepared for jobs, drastically reducing callbacks and follow-up requests.

Emser Tile