Case Study: Crate & Barrel streamlines facilities integration and reduces costs with Fexa

Crate & Barrel integrates 9-country expansion with Fexa

Crate & Barrel, an international furniture and home decor retailer, faced a challenge after acquiring Hudson Grace. The newly acquired stores lacked a formal facilities management system and relied on spreadsheets, complicating their integration into Crate & Barrel's operations. The facilities management team needed to onboard these new locations, reconfigure store layouts, and manage multi-trade renovation projects without adding incremental headcount or exceeding budgetary requirements. They turned to the vendor Fexa and its Facilities Orchestration Platform for a solution.

Fexa implemented a multi-faceted solution that included creating custom workflows and utilizing its multi-vendor project capability to manage store reconfigurations. They automated custom reporting for budget tracking and provided targeted training for new store managers and vendors via the Fexa Mobile App. This allowed Crate & Barrel to rapidly onboard the acquired stores, seamlessly manage the complex reconfiguration projects, and maintain strict budget compliance throughout the integration process without needing to hire additional facilities managers.

Crate & Barrel