Case Study: Crate & Barrel achieves unified, scalable facilities operations with Fexa

Crate & Barrel cuts facilities overhead flat while growing locations 43% with Fexa

Crate & Barrel, a multi-brand med-tail retailer, faced significant operational challenges after a period of rapid growth through acquisitions. This expansion left their lean facilities team managing a fragmented landscape of redundant tech systems, inconsistent processes, and no centralized lease tracking, which led to excessive spending on unnecessary vendor dispatches. They partnered with Fexa and its Facilities Orchestration Platform to gain control and achieve scalable growth without increasing overhead.

Fexa implemented a unified, configurable platform to consolidate all operations, automate approvals, and introduce smart lease management and call avoidance strategies. This solution enabled Crate & Barrel to standardize workflows across all brands, drastically reduce unnecessary service calls, and eliminate redundant legacy systems. As a result, the company achieved a 43% growth in locations with a 0% increase in facilities headcount, saving over $393,000 and significantly improving financial visibility.

Crate & Barrel