Case Study: a casual apparel retailer saves $393K in call avoidance with Fexa

Casual Apparel Retailer saves $393K in call avoidance with Fexa

A nationwide casual apparel retailer was facing significant financial strain due to inefficient facilities management processes. Using two legacy systems that created departmental silos, the company processed nearly 7,000 work orders annually, many of which were redundant or unnecessary. This led to uncontrolled spending on vendor calls and operational disruptions. The retailer partnered with Fexa to implement its flexible CMMS platform to address these challenges.

Fexa’s solution centered on a customized call avoidance strategy and smart workflow automation. This empowered store staff to resolve simple issues internally and prevented unnecessary technician dispatches. The implementation by Fexa resulted in $393,084 in direct savings by avoiding 484 work orders and 358 invoices, representing a 7% reduction in total work order volume. Additionally, the platform improved operational efficiency, enhanced asset maintenance, and fostered better cross-departmental collaboration.