Case Study: Promedics improves address accuracy and speeds medical deliveries with Fetchify

Promedics reduces delivery delays and saves countless hours with Fetchify

Promedics Orthopaedic, a UK-based supplier of medical products to the NHS, faced a challenge during the Covid-19 pandemic. A surge in online orders, often from elderly customers, led to incorrect address details being entered. This caused delivery delays and required excessive time from their team to verify orders, impacting customers who needed prompt delivery of their medical devices.

Fetchify implemented its address validation solution, including Postcode Lookup powered by Royal Mail data. This allowed customers to easily select their correct address by entering a postcode. For Promedics, Fetchify's solution resulted in faster delivery turnaround, reduced administrative work, and a more seamless user experience. The integration saved the team countless hours and ensured customers received their much-needed medical products during a challenging time.

Promedics