Case Study: Moss Bros boosts delivery accuracy with Fetchify Address Autocomplete

Moss Bros improves delivery success with Fetchify’s Address Autocomplete

Moss Bros, a well-known UK menswear retailer, faced challenges with its online checkout process due to an inefficient address lookup tool. Many customers bypassed the system, leading to a high volume of incorrect addresses, failed deliveries, and customer friction. To solve this, Moss Bros partnered with Fetchify and implemented its Address Autocomplete solution.

By using Fetchify's intuitive and quick address lookup, Moss Bros significantly improved the customer experience at checkout and ensured delivery accuracy, especially for critical events like weddings. The implementation was fast and easy. Fetchify's solution led to a direct increase in deliverability rates, a reduction in undeliverable packages, and a major boost in customer satisfaction.

Moss Bros