Case Study: SportsOnline boosts checkout completions with Fetchify

Fetchify & SportsOnline increase checkout completions for 12 years not out

SportsOnline is a family-run international cricket and hockey retailer that wanted to reduce checkout friction and address-entry errors on its ecommerce site. With customers making mistakes on postcodes and house numbers, the business risked delayed orders, admin issues and lost conversions, so it turned to Fetchify’s Postcode Lookup and later Address Auto-Complete.

Fetchify provided a ready-made PrestaShop plugin that was easy to install and verified addresses in real time, helping shoppers complete checkout faster and more accurately. As a result, SportsOnline reported higher checkout conversions, fewer customer complaints and less administration from shipping errors, with no technical issues over 12 years of use and improved support for international sales in markets including Australia, New Zealand, the US, the Netherlands and Germany.

SportsOnline

Jamie Harvey

Managing Director