Case Study: The Workplace Depot improves address accuracy and reduces failed deliveries with Fetchify Postcode Lookup

Fetchify provide the Workplace Depot with essential Postcode Lookup

The Workplace Depot, a UK-based family-run business selling workplace products, needed a more reliable way to capture and verify addresses at checkout as its online orders grew. It was struggling with incorrect or incomplete address data, especially for new-build and construction site deliveries, which caused delays and wasted admin time. Fetchify’s Postcode Lookup was used to help solve this problem.

Fetchify integrated its Postcode Lookup solution with The Workplace Depot’s Magento checkout, using regularly updated Royal Mail PAF data plus additional address sources to verify addresses instantly. This improved accuracy, reduced failed deliveries, and saved significant admin time previously spent checking postcodes and fixing errors. The Workplace Depot said the tool is now essential to the business, with the team handling around 200-300 orders a day more smoothly and efficiently.

The Workplace Depot

Steve Needham

Purchasing Manager