Case Study: Cadet Direct improves conversions and delivery accuracy with Fetchify

Cadet Direct boosts basket conversions by 20% with Fetchify

Cadet Direct, a multi-store retailer selling uniforms and survival gear, faced significant challenges with incorrect customer delivery addresses. These errors were often caused by browser autofill inaccuracies at checkout, leading to costly failed deliveries and high operational costs. To solve this, they implemented Fetchify's Address Auto-Complete service.

Fetchify provided a quick setup with a prebuilt Magento plugin and offered technical support for customizations. The solution utilized daily-updated global address data. The results for Cadet Direct were immediate and substantial: they achieved a 20% increase in basket conversions and a 100% decrease in incorrect addresses and failed deliveries. Fetchify also helped increase staff efficiency in their dispatch operation, leading to major cost savings.

Cadet Direct