Case Study: ZRS Management achieves permanent package management flexibility with Fetch Package

ZRS Finds a Permanent Package Solution in Fetch

ZRS Management, a multifamily property operator, needed a better way to handle the growing volume of resident packages as e-commerce increased. Their locker systems and package rooms were quickly becoming insufficient, creating overflow, added work for onsite staff, and ongoing liability concerns. ZRS turned to Fetch Package and its off-site package management service to find a more permanent solution.

With Fetch Package, ZRS moved package handling offsite and scheduled direct-to-resident deliveries, eliminating the need for staff to manage packages in the office. The rollout freed leasing and management teams to focus on residents, allowed ZRS to repurpose package rooms for other uses, and improved the resident experience during periods like the pandemic. While the case study does not provide hard metrics, ZRS reported major gains in convenience, space savings, and staff time, and described Fetch Package as a long-term, scalable solution for multifamily communities.

ZRS Management

Luanne McNulty

ZRS Area Vice President