Case Study: ZRS Management saves $54,000 and boosts resident satisfaction with Fetch Package

ZRS community gives on-site staff time back and saves $54,000 in first year

ZRS Management, working at a 364-unit Houston community, struggled to keep up with a growing volume of resident packages while only a limited on-site team was available. Their existing locker system could only serve 35% of residents, leaving staff overwhelmed with package questions, searches, and deliveries. Fetch Package provided the off-site package management solution, Fetch.

With Fetch Package handling resident deliveries off-site, ZRS Management eliminated package sorting and delivery work for on-site staff, freeing the team to focus on leasing, service, and resident communication. The community saved $54,000 in its first year, saw online ratings rise from 2.3 to 4.2 stars, and even reclaimed space by removing lockers and adding an internet café.

ZRS Management

Keri Denson

Regional Manager