Case Study: Wood Partners streamlines package management and boosts resident satisfaction with Fetch

Wood Partners eliminates package management for 95% of teams with Fetch

Wood Partners, a multifamily property developer and manager, faced a significant challenge as e-commerce increased the package volume across its 92 communities. Their on-site teams were spending an exorbitant amount of time managing package rooms and lockers, which took away from essential leasing and customer service tasks and led to resident frustrations. They sought a new package management solution to replace these unsustainable systems.

The solution was implementing Fetch Package, a service that receives and stores packages off-site and coordinates direct-to-door deliveries with residents. This eliminated the package management burden from Wood's on-site teams, allowing them to focus on their primary duties and improving resident satisfaction. Fetch also provided a potential for revenue by allowing the repurposing of former package storage areas into income-generating spaces. Wood Partners reported that their teams are extremely happy with the Fetch process.

Wood Partners