Case Study: The One at University City streamlines student package management with Fetch Package

The One at University City saves $30,000 in ancillary revenue with Fetch Package

The One at University City, a large student housing community managed by Landmark Properties, was completely overwhelmed by the volume of package deliveries for its 1,244 residents. The onsite leasing team was manually logging up to 1,000 packages daily, which consumed excessive staff time, impacted payroll, and led to a poor resident experience. To solve this massive package management challenge, the property turned to the vendor Fetch.

By implementing Fetch's package concierge service, the property eliminated its manual process. Fetch provided reliable, secure delivery directly to resident doors, including scheduling for oversized items. The solution generated approximately $30,000 in ancillary revenue for Landmark and created significant payroll savings by freeing up staff. Most importantly, Fetch delivered exceptional customer service, which drastically improved resident satisfaction and allowed the onsite team to focus on leasing.

The One at University City