Case Study: Wood Partners streamlines package management with Fetch Package

Online consumerism created an unsustainable package scenario for Wood Partners

Wood Partners, a multifamily owner and third-party manager with 92 communities and more than 23,000 homes nationwide, was struggling with the growing burden of package management. As e-commerce volume increased, on-site teams spent too much time receiving, sorting, and distributing packages, which created resident complaints, operational stress, and less time for leasing and customer service.

Fetch Package provided an off-site package management service that receives and stores packages, then coordinates direct-to-door delivery with residents. With Fetch Package, Wood Partners eliminated much of the package-handling burden on site, reduced stress for teams, improved resident convenience, and even found opportunities to repurpose package-room space; Wood now uses Fetch at 30% of its portfolio and says 95% of teams with Fetch are extremely happy with the process.

Wood Partners

Dana Caudell

Executive VP of Operations