Case Study: Crown Residential improves resident satisfaction and streamlines package management with Fetch Package

Fetch Enables Crown Residential Associates to Deliver Superior Customer Service

Crown Residential worked with Fetch Package to solve a growing package management challenge across its communities. During the surge in e-commerce, overflowing lockers, misplaced deliveries, and cluttered common areas created frustration for both residents and onsite teams, making it harder to deliver a smooth customer experience.

Fetch Package implemented its offsite package delivery solution, giving residents control over when packages arrived and reducing the burden on Crown’s staff. The result was major time savings—Andrew Rahman said it saved “hundreds if not thousands of hours” for teams—fewer package-related complaints, improved resident satisfaction, and the ability to repurpose former locker or package room space into coworking and lounge areas.

Crown Residential

Andrew Rahman

Director of Marketing