Case Study: Birge & Held saves time and reduces package stress with Fetch Package

Fetch brings time savings to on-site teams

Birge & Held’s Ventana at Colorado Station community in Denver was struggling with package management as online ordering surged. On-site teams were spending hours each day handling misplaced packages and overflowing lockers, pulling attention away from leasing and resident service. To address the issue, the property turned to Fetch Package’s direct-to-door package delivery service.

Fetch Package removed packages from the community entirely and delivered them with later-than-5pm delivery windows, easing the burden on staff and improving resident satisfaction. Since implementation, Birge & Held’s team has had 7,837 packages delivered through Fetch Package and saved 653 staff hours, creating a much more stress-free package experience for the property.

Birge & Held

Amy Riedel

Property Manager