Case Study: Ditto Management improves resident satisfaction with Fetch Package

Ditto Management - Customer Case Study

Ditto Management, which manages Hendrix Apartments in Washington, D.C., was struggling with package overflow, resident frustration, and growing package theft issues. To improve the resident experience and free up staff time, they turned to Fetch Package for direct-to-door package delivery and package management support.

Fetch Package handled the implementation end to end, making the rollout easy for the property team and eliminating the need for staff to manage packages manually. The result was smoother operations, better resident satisfaction, and less package theft, with the added benefit of saving staff time; the success at Hendrix also led Ditto Management to expand Fetch Package to three additional communities in the DC area.

Ditto Management

Jennifer Green

Senior Property Manager