Case Study: Crown Residential improves resident satisfaction and streamlines package management with Fetch Package

Crown Residential saves hundreds of hours with Fetch Package

Crown Residential, a property management company, faced significant challenges with package management. During a surge in e-commerce, their onsite teams struggled with disorganized, overflowing package lockers and lost items, which created tension with residents and consumed excessive staff time. They sought a long-term solution to relieve this pressure and improve customer service.

They implemented Fetch, an offsite package solution. Fetch streamlined workflows, saved the onsite teams hundreds of hours, and improved resident satisfaction by giving residents full control over their deliveries. The solution also allowed Crown to repurpose former package rooms into new amenity spaces. Fetch successfully mitigated risk and enhanced the overall resident experience.

Crown Residential