Case Study: Bridge at Waters Park improves package management and frees onsite staff with Fetch Package

Bridge at Waters saves time checking in 100 packages a day with Fetch Package

Bridge at Waters, an apartment community in Austin, Texas, faced a significant challenge with overwhelming package volume that its onsite team was managing in-house. The process of receiving, sorting, storing, and notifying residents about packages was consuming a large amount of staff time, especially during peak periods. The community opted against package lockers due to concerns about overflow and security. They needed a scalable solution to remove this burden from their associates, which led them to the vendor Fetch.

The solution was implementing Fetch, a third-party package management service that receives packages offsite and schedules direct-to-door deliveries via an app. This freed the onsite team from all package-related tasks, allowing them to focus on other resident services and community events. The results included immediate relief for the staff and enhanced security for residents. Fetch also provided a measurable impact by enabling the team to repurpose the storage closet previously used for packages, creating a better workspace.

Bridge at Waters