Case Study: Grace Plumbing streamlines enquiries to payments with Fergus

Simplified operations from enquiries to payments – Grace Plumbing

Grace Plumbing, a residential plumbing, gas fitting, and drain laying business, was struggling to keep enquiries, job details, payments, and supply dockets organised as it grew. Information was getting lost across email threads, and communication between the office and tradespeople was becoming harder to manage. To solve this, the business turned to Fergus job management software.

Fergus gave Grace Plumbing an all-in-one system for enquiry management, scheduling, team communication, Xero accounting integration, and merchant/supply docket reconciliation. The team says this has made it much easier to convert enquiries into jobs, track communication, stay on top of invoices and overdue payments, and keep cash flow steady. Grace Plumbing also reported reduced admin and faster invoicing, with Fergus helping streamline operations from enquiries through to payments.

Grace Plumbing

Nik

Office Manager