Case Study: Outback Tradies slash admin by 66% with Fergus

Outback Tradies - Customer Case Study

Outback Tradies, a family-run HVAC and refrigeration business led by Sarah Bradford and Myles Bradley, needed to move away from slow pen-and-paper processes and an inherited Microsoft Access database. As they prepared to launch a new mobile refrigeration venture, they wanted a more professional, scalable way to manage jobs, schedules, and customer information. Fergus job management software was the system they chose to help streamline operations.

Using Fergus integrated with Xero, Outback Tradies was able to centralize scheduling, quoting, invoicing, and job tracking, with technicians able to view schedules in advance across Apple and Android devices. The impact was significant: administrative work was reduced by 66%, operating expenses dropped, and the business gained better visibility, faster turnaround on quotes and invoices, and a solid foundation for growth. Fergus continues to support the new refrigeration business as it expands.

Outback Tradies

Myles Bradley

Owner/Manager