Case Study: Reactive Repairs gets organised and stops jobs slipping through the net with Fergus

How Reactive Repairs Got Organised with Fergus

Reactive Repairs, a small local emergency repairs company in Stoke-on-Trent, was struggling to keep on top of jobs, emails, and admin while owner Tony juggled both office and trade work. Before using Fergus, he was relying on memory and multiple notepads, which meant missed emails, forgotten jobs, and lost opportunities.

Fergus job management software helped Reactive Repairs organise incoming work, book jobs into a central system, and access schedules and directions on the go via mobile, tablet, and Google Maps integration. The result was fewer jobs slipping through the net, faster handling of enquiries, and a much smoother way of working; Tony said Fergus was a “game-changer” and that he’d be “screwed” without it now.