Case Study: Baltic Electric achieves faster, simpler job management with Fergus

Baltic Electric - Customer Case Study

Baltic Electric, a plumbing and heating business run by Alan with support from admin manager Charlene, was struggling to keep up with manual job management, invoicing, and paperwork as the company grew. The team needed a better way to coordinate technical work with admin tasks and customer communication, and they turned to Fergus for help.

Fergus provided an all-in-one platform that helped Baltic Electric delegate jobs, centralise operations, use customisable digital forms for risk assessments and job satisfaction notes, and streamline invoicing through price book integration. The result was a more organised and efficient business with less paperwork, faster billing, and improved support for growth; while no hard metrics were given, the case study notes that Fergus helped them “slash” admin by 60% and made it a tool they wouldn’t want to leave.

Baltic Electric

Charlene

Baltic Electric