Case Study: Dermalogica achieves 19% conversion lift and nearly eliminates split-shipments with Fenix Commerce

Dermalogica Reduces Split-Shipments by 92%

The customer, Dermalogica, sought to improve its eCommerce conversion rates and reduce the operational challenges associated with split-shipments. They partnered with the vendor FenixCommerce to implement its Order Experience platform to display accurate delivery dates to customers.

FenixCommerce implemented its solution, including Intelligent Order Routing, to display delivery dates across the shopping journey and intelligently route multi-product orders. This resulted in a 19% increase in conversion within 30 days and a 99% reduction in split-shipments, significantly improving the customer experience and Dermalogica's bottom line.

Dermalogica

Sandy Johnson

Director of eCommerce