Case Study: Chess House cuts WISMO calls by 75%+ with FenixCommerce

Chess House has reduced more than 75% of their WISMO calls with FenixCommerce

Chess House, an online retailer of chess products, was seeking to improve its customer service by providing more relevant shipping information, particularly for customers purchasing gifts who needed confidence in delivery times. They partnered with FenixCommerce and its Order Experience Platform to bring greater transparency to estimated delivery dates throughout the shopping journey.

By implementing FenixCommerce's solution, Chess House gained capabilities like multi-location inventory visibility and optimized shipping options. The vendor's platform delivered significant results, including a 75% decrease in pre-sales customer inquiries, a 38% reduction in abandoned carts, a 10% year-over-year increase in conversion, and a 25% rise in shipping revenue.

Chess House

Raphael Neff

Owner, CEO