Case Study: Syracuse Glass achieves streamlined operations and faster delivery with FeneVision

Syracuse Glass - Customer Case Study

Syracuse Glass, a family-run glass fabricator founded in 1909 with about 90 employees, was facing rapidly increasing product complexity and an aging, unsupported blue‑screen system that limited agility. After a six‑month evaluation of three packages, Syracuse Glass chose FeneVision (implemented in 2009) to replace its legacy software and better handle the hundreds of product options, short lead times and tighter scheduling demands.

FeneVision’s enterprise software—augmented by features like paperless delivery, online order entry, graphic displays, laser marking integration and automated daily reporting—allowed Syracuse Glass to manage complexity more easily, meet very short lead times, improve scheduling and yields, and reduce errors (for example, eliminating missing glass labels). The vendor’s tools and service have increased customer loyalty and market share; measurable impacts include one quarter of orders now entered online by customers and routine automated bundles of sales, billing and backlog data delivered daily via FeneVision.

Syracuse Glass

John Dwyer

President