Case Study: Leading Financial Institution’s Global Banking & Markets achieves streamlined regulatory onboarding and 80% fewer client outreaches with Fenergo's CLM solution

Streamlined Onboarding for Regulatory Certainty & Optimized Customer Experiences

The Leading Financial Institution’s Global Banking and Markets division faced a rapidly evolving regulatory landscape (FATCA, MiFID II, GDPR, FinCEN, Dodd‑Frank) and manual, error‑prone customer due diligence during onboarding that hurt operational efficiency and client experience. To tackle this, the bank engaged Fenergo to modernize and standardize onboarding and regulatory compliance.

Fenergo deployed its end-to-end Client Lifecycle Management (CLM) solution across 11 countries, implementing centralized entity data management, regulatory and business rules engines, KYC/AML compliance, document management and automated workflows with alerts and dashboards. As a result — per Fenergo — the bank achieved a single view of client data across three business lines, centralized KYC/AML coverage for multiple regulations, automated onboarding, an 80% reduction in client outreaches, faster account opening and accelerated time to revenue.