Case Study: Northern Trust Digitizes Investor Onboarding with Fenergo CLM

Northern Trust streamlines investor onboarding with Fenergo through a digital portal

Northern Trust, a global financial services company, sought to enhance and digitize the investor onboarding journey for its private capital funds clients. The challenge involved streamlining complex due diligence processes, including anti-money laundering (AML) and Know Your Customer (KYC) requirements, which were largely manual. To address this, Northern Trust partnered with the vendor Fenergo to implement its Client Lifecycle Management (CLM) solution.

Fenergo's solution provided a digital portal to automate and streamline onboarding, ongoing risk assessments, and periodic reviews. This deployment significantly reduced manual document flow, enabling Northern Trust's teams to focus on more value-added activities and enhance information security protocols. The partnership with Fenergo resulted in faster investor onboarding and improved operational efficiencies for both the fund managers and their underlying investors.

Northern Trust