Case Study: a global bank reduces screening workloads with Fenergo’s AI-driven Screening Agent

Global Bank reduces manual screening effort and improves SLA performance with Fenergo

A global bank faced significant challenges in managing the growing volume of sanctions, PEP, and adverse media screening alerts. Traditional manual review processes were struggling to keep pace, creating bottlenecks in client onboarding and periodic reviews that pressured deadlines and analyst capacity. To address this, the bank turned to Fenergo and implemented its AI-powered Screening Agent to introduce intelligent automation into its compliance workflows.

Fenergo's solution embedded cloud-native, AI-driven automation directly into the bank's existing workflows to evaluate screening alerts. The system automatically resolves routine false positives and escalates only complex cases to analysts with full transparency. This transformation enabled the bank to drastically reduce manual screening effort, improve SLA performance, and accelerate onboarding and reviews. The results included greater operational consistency, strengthened resilience, and allowed compliance teams to focus on higher-risk investigations.