Case Study: Enterprise Financial Services Firm achieves 55% reduction in total cost of ownership and streamlined client onboarding with Fenergo

Enterprise Financial Services Firm - Customer Case Study

Enterprise Financial Services Firm faced fragmented client onboarding across 30+ workflows, siloed front/middle/back-office teams, repeated KYC data requests, high manual KYC costs, poor visibility for Relationship Managers, frequent application abandonment, and an on‑premises system that made regulatory updates costly. The firm engaged Fenergo to standardize and simplify onboarding and technology updates.

Fenergo implemented its intelligent policy and workflow engines, Fenergo CLM for Salesforce integration, and perpetual KYC to create a centralized client view, automate rule-driven approvals, and provide proactive monitoring. As a result Fenergo delivered a ~55% reduction in total cost of ownership and a 137% average annual return on investment over four years, reduced onboarding abandonment, cut manual KYC hours, improved auditability and cross-sell capability, and accelerated time to revenue.