Case Study: Large Private Bank achieves sub-week client onboarding and $7M revenue uplift with Fenergo

Digitalizing HNW Client Onboarding for Private Banks

Large Private Bank was struggling with slow, manual onboarding for high-net-worth clients — the process took about 40 days (up from 35) and half of applications were abandoned, costing the bank up to USD$10 million annually. To address rising AML/KYC requirements and poor customer experience, the bank engaged Fenergo and its full end-to-end API-based Client Lifecycle Management (CLM) solution.

Fenergo implemented a centralized master data store, regulatory rules engine, enhanced workflows, intelligent document processing and integrations with third-party data and CRM providers, digitalizing the end-to-end onboarding journey. As a result, onboarding times fell from nearly two months to under one week, abandoned applications dropped by 25% (adding ~USD$5 million in revenue), cross-line referrals generated an additional ~USD$2 million, and the bank gained greater regulatory certainty, operational efficiency and reduced risk — all delivered by Fenergo.