Case Study: One of the world’s largest financial institutions achieves 40% operating efficiency gains in KYC reviews with Fenergo

Automated KYC Reviews: 40% Operating Efficiency Gains for Investment Bank

Largest Financial Institution, a global investment bank and wealth manager, faced an inefficient, manual KYC review process that averaged 27 hours per medium‑risk client. With 2,500–3,000 medium‑risk clients, this translated to as many as 81,000 hours of work, driven by poor data and document management, multiple unconnected systems, and manual case tracking. To address this, the bank engaged Fenergo and its Client Lifecycle Management (CLM) solution.

Fenergo deployed its CLM platform—leveraging the Regulatory Rules Engine and an automated client portal—to ingest medium and low‑risk clients, identify required data and documents, reuse existing records, flag expiries, and automate outreach. The implementation increased transparency, removed bottlenecks, and reduced manual errors, accelerating KYC handling by 37% (from 27 to 16.47 hours per case) and saving approximately 27,380 hours across the medium‑risk population; high‑risk reviews remained manual.