Case Study: Normet achieves unified global operations with Fellowmind and Microsoft Dynamics 365

Normet unifies global operations across 50 locations with Fellowmind

Normet, a Finnish global technology company specializing in solutions for underground mining and tunneling, faced the challenge of unifying its international operations. With a presence in 30 countries, the company needed a scalable platform to create consistent global processes for customer service, field service, and sales to support its growth ambitions. Normet partnered with vendor Fellowmind to implement a solution using the Microsoft Dynamics 365 Customer Engagement platform.

Fellowmind implemented the solution in a three-phased approach, including discovery, a pilot, and a global rollout. The new Microsoft Dynamics 365 platform streamlined operations, improved data visibility for better decision-making, and established a consistent global framework. The project was delivered on time and on budget. Fellowmind's partnership approach and expertise were credited as key reasons for the successful implementation and user adoption of the unified system.

Normet