Case Study: KLM Catering Services becomes more flexible and customer-centric with Fellowmind and Microsoft Dynamics 365

KLM Catering Services modernizes inflight catering with Fellowmind, processing 55,000 meals a day

KLM Catering Services Schiphol (KCS), a provider of inflight meals, faced a challenge when its heavily customized and obsolete ERP system was no longer future-proof, hindering its ability to innovate and meet changing customer needs. To modernize, KCS selected vendor Fellowmind to implement a solution based on Microsoft Dynamics 365 Finance & Operations.

Fellowmind implemented the new ERP system using an agile approach, defining a minimum viable product to support essential processes and automating key functions like the customer-order interface. The result was a future-proof foundation that provided greater flexibility, automated complex processes, and enabled KCS to operate in a more customer-centric way. Fellowmind's transparent collaboration ensured a successful go-live with good user adoption, allowing KCS to confidently phase out its old system.

KLM Catering Services Schiphol