Case Study: Docrates streamlines personalized patient care with Fellowmind’s Dynamics 365 CRM

Docrates streamlines patient service in 6 months with Fellowmind

Docrates, a private cancer hospital, faced a challenge where customer data was scattered across several systems, slowing down their ability to provide personalized service. They partnered with Fellowmind to implement a new CRM solution built on Microsoft Dynamics 365 Customer Engagement and Sales, Power Apps, and Azure to consolidate this data and streamline workflows.

Fellowmind designed and implemented a technically challenging solution in just six months, which included creating separate treatment journeys for Finnish and international patients and building a two-way integration with the hospital's patient record system. The results eliminated many manual steps, giving staff easy access to all customer data and freeing up more time for patient interaction. The new system provided a scalable foundation for future growth and helped maintain the hospital's exceptionally high customer satisfaction scores, including a 94% satisfaction rate and an NPS score of 94.

Docrates