Case Study: Standard Chartered Bank achieves faster digital onboarding with Feedzai Orchestration

Standard Chartered Bank speeds onboarding to under 15 minutes with Feedzai

Standard Chartered Bank, a leading global bank, partnered with Feedzai to overcome the significant challenge of integrating and deploying external data across its global operations. The bank needed to streamline access to high-quality external data providers to automate customer onboarding and improve decisioning, but was faced with the complexities of finding, certifying, and procuring data from hundreds of potential sources while ensuring compliance.

Feedzai implemented its Orchestration Solution to provide a single integration point and contract, connecting Standard Chartered to a curated ecosystem of data providers. This solution managed business logic, provider failover, and entity resolution. The results included a fast and automated digital onboarding experience with decisions in under 15 minutes, reducing servicing time from hours to minutes and enabling scalable deployment across more than 10 countries.

Standard Chartered Bank